Usernames & passwords

  • Basics

  • What is my username?
    • When you registered, an email containing the details of your username and password will have been sent to the email address you provided.

      If you cannot find this email, then the following may help you:

      • If you are a member of the General Medical Council, your username will typically be your GMC number.
      • If you are a member of the General Dental Council, you username will typically be D followed by your GDC number (e.g. if your GDC number is 123456, then your username might be D123456).
      • Other usernames typically use the first four characters of your surname followed by four random numbers (e.g. if your surname is Smith, then your username might be smit6789).

      The log in page also allows you to retrieve your username.

  • What is my password?
    • When you register, a default password will be applied to your account and you will receive an email containing your account details. When you log in for the first time you will be required to change the default password.

      If you have forgotten your password, then you can use the reset password option to reset it.

  • How do I find out my username?
    • When you registered, an email containing the details of your username and password will have been sent to the email address you provided.

      To see your username:

      1. Select 'Forgotten username or password' link on the Log In page

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      2. Enter your email address and select Find Username


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      3. Your username will be shown on screen.

  • I know my password, how do I change my password?
      1. Log in
      2. Select ‘My Account’ menu option. Then select 'Change Password'  SSH6
      3. Update your details
      4. Select the ‘Change Password’ button to store the updated details

      Your password will be updated.

      If you DON'T KNOW your password, learn more about changing your password.

  • I don't know my password, how do I change my password?
      1. Select 'Forgotten username or password' link on the Log In page

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      2. Enter your username and select Continue


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      3. Answer the security question and select Submit
        OR
        Enter the email address you registered with and select Email me a temporary password
      4. We will check your email address and username (previously entered) and send you a new password and instructions to that email address

      Your password will be updated.

      If you KNOW your password, learn more about changing your password.

       

  • Problems with usernames and passwords

  • I have forgotten my password.
  • I have forgotten my username.
    • When you registered, an email containing the details of your username and password will have been sent to the email address you provided.

      More help on finding out your username.

       

  • I can't access the email address I have used for registration?
    • Please contact us using our Support Form and provide all of your details including, full name, e-mail address and the membership number of your regulatory body.

      We will then be able to provide you with your account details.

  • Can I change my password?
    • Yes. You will be required to change your password when you login for the first time. If you subsequently want to change your password see the help on changing passwords.

  • Can I change my username?
    • No. Your username is determined by a number of factors and these ensure that no two users can have the same username.

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