How do I register?

To register for e-learning access please visit the e-LfH Hub registration page. 

We will require you to enter an email address and provide us with your current role and workplace location, where relevant. If your e-learning requirements are related to your work role, please use your work email address as this will help us to determine which e-learning programmes can be made available to you.

You will be sent an email containing a link to create a password on your account, please check your email account.  The email will come from no.reply@e-lfh.org.uk and may go into the spam or junk folder.  The link to set a confidential password will last for two weeks after which it can be reset from here.  

For volunteers you can register from this link here.

Pharmacists, pharmacy technicians and trainees can be automatically logged in and launch our content directly via the CPPE website.  For access please use this link.  

Learn more about registration in the further information section

Video guide through the registration process for NHS email users: 

 

Video guide through the registration process non NHS email address users:  

Working within the NHS

Click here to register. After entering your work email address, you will need to provide further details.

Once you have registered using an NHS email address, we will send an email containing your login details for your account. Your account will be created with full access to the e-LfH Hub where you can select any of our available programmes. This full access we refer to as the e-LfH Standard 'Blue' user type.

More information on User Types.

Working within the pharmacy sector

For pharmacists, pharmacy technicians and trainees can register and access via the Centre for Pharmacy Education (CPPE) website, which can be found here.

 

Once you have a CPPE account, you can access the e-learning by doing the following actions: 

  1. Log in to the CPPE website. 
  2. Navigate to the e-learning portfolio. 
  3. Click on the 'e' icon next to e-Learning for Healthcare learning modules and you will be taken to the e-LfH Portal. 
  4. Click 'Launch e-LfH Learning Management System' in the left hand menu. 
  5. You will be taken to the e-LfH LMS where you can access the e-learning content.

 

Working within a care home or hospice

Click here to register. After entering your work email address, you will need to provide further details.

Please tell us which care home or hospice you work in and give us your registration code. You may need to see your employer to get this code.

If your employer does not have a code, then they need to contact the e-LfH Support Team. The Support Team can either give the employer the registration code or arrange a bulk upload of all staff.

Download the 'Access for care home and hospice staff' guide.

Working as a qualified health visitor

To register on the e-LfH Hub if you are a qualified health visitor please contact the e-LfH Support Team to progress your registration.

Working within the social care sector

Click here to register. After entering your work email address, you will need to provide further details.

Every employer who is registered with the National Minimum Data Set for Social Care has been given a code which allows their staff to access e-LfH’s content. You may need to see your employer to get this code.

Working as a medical examiner

To register on the e-LfH Hub if you work as a medical examiner please contact the e-LfH Support Team to progress your registration.

Working within the MOD

Click here to register. After entering your MOD email address, you will need to provide further details.

Please note, the MOD would prefer that you enter your personal MOD email address, not your work/role email.

Working as a student/tutor

You can register individually on the e-LfH Hub if you are a student/tutor in one of the following areas:

 

Click here to register. After entering your ac.uk email address, you will need to provide further details.

However, you may be have been provided with an OpenAthens by your organisation. Click here to view more information regarding OpenAthens. 

 

Do I have to pay to use the e-LfH Hub?

Anyone with an email address can register and access the e-LfH Hub for free.

A limited number of e-learning resources are available without requiring registration.  The programme list can be found here.

However, depending on your email address and your role, the volume of content you have access to will be greatly enhanced. Find out more about e-LfH user types.

Note: if you hold an OpenAthens account you do not need to pay for access to the e-LfH Hub. Find out more about OpenAthens and eligibility.

If you work in the private healthcare sector within the UK or are outside the UK access to programmes can be licensed through EIntegrity.

How do I log into my account?

Once you have registered, please follow these steps to log in:

1. Go to the login link applicable for your Tenancy

Tenant

Login page

e-LfH

https://portal.e-lfh.org.uk/

NHS Digital

https://nhsdigital.e-lfh.org.uk/

MindEd

https://www.minded.org.uk/Login

Disability Matters

https://www.disabilitymatters.org.uk/login

Educator Hub

https://educatorhub.e-lfh.org.uk/

eIntegrity

https://portal.eintegrity.org/login

Population Wellbeing Portal

 https://populationwellbeingportal.e-lfh.org.uk/login

Volunteer Learning Passport

 https://volunteers.e-lfh.org.uk/

 

2. Enter your username and password.

3. Select Log in button 

Once you have logged in you will have arrived at the e-LfH Hub which allows you to

 

Video guide to accessing content when you are logged in:

Video guide to accessing content when you are not logged in:

Logging out

The Log out button is situated in the top left hand side of the page and it is accessible from every screen in the system.

Once logged out you can then close the page, tab or browser window.

NOTE: Your session will timeout after a period of inactivity, requiring you to log into to the Hub to access your account and e-learning sessions.

What should I do if I can't log into my account?

If you cannot log into your account you can find more information on usernames and passwords here.

For further support please contact the Support Team.

What is OpenAthens?

NHS OpenAthens is an identity and access management service, used by the NHS in England and Scotland to provide all eligible staff with access to online resources such as bibliographic databases, journals and books.  If you are eligible for an NHS OpenAthens account, this will also give you access to e-LfH e-learning resources.

Find out more about OpenAthens eligibility here.

 

Who is eligible for an OpenAthens account?

If you do not have an OpenAthens account, please check the eligibility criteria thoroughly before attempting to register for an OpenAthens account.

Click here to check eligibility.

Can I use my OpenAthens account to access the e-LfH Hub?

Yes, you can if you have registered with an NHS England or NHS Scotland OpenAthens provider. We are hoping to introduce OpenAthens for Wales and Northern Ireland in due course.

How do I use my OpenAthens account to access the e-LfH Hub?

1. Go to the e-LfH website, by typing portal.e-lfh.org.uk into your browser.

2. Select 'Sign On with OpenAthens'.

3. Select 'NHS England' or 'NHS Scotland'.

NHS England or Scotland

4. Log in to the OpenAthens provider with your log in details as previously supplied by them.

5. You will be routed back to the e-LfH Hub.

If this is the first time you have used your OpenAthens credentials to access the e-LfH Hub, then you will see the following screen that comprises of two different options:

 

OPTION 1

If you have an existing e-LfH Hub account then you should enter the username and password for that account in the first panel on the screen. This enables us to link your e-LfH account to your OpenAthens account and you will be able to gain access to your previous learning records.

OPTION 2

If you do not have an existing e-LfH account you should choose the second panel and 'Proceed to next step'. We will create an account for you and link that account to your OpenAthens account so that in future you can just use your OpenAthens details and access the e-LfH Hub.

As an existing e-LfH user, if I start using my OpenAthens account to access the e-LfH Hub, will I lose my learning history?

Yes.

To stop this from happening you can link your original e-LfH account to your OpenAthens login details the first time you log in via OpenAthens.

Once you have linked the accounts together, your learning history will be maintained.

What is my username?

When you registered, an email containing the details of your username and a link to create your password will have been sent to the email address you provided.

If you cannot find this email, then the following may help you:

 

The login page also allows you to retrieve your username.

What is my password?

When you register an encrypted password will be applied to protect your account.  You will receive an email containing your account details along with a link to create your own password. Your username and password is required every time to access the system.

I know my password, how do I change my password?

1. Log in

2. Select My Account menu option. Then select Change Password  

3. Enter your new password 

4. Confirm your new password

5. Select Change Password to store the updated details

If you DO NOT KNOW your password, learn more about changing your password.

Can I change my password?

Yes. You can change your password at any time. Please refer to the help section on changing passwords.

How do I reset my password?

1. Select Forgotten username or password on the login page .

2. Enter your username into the Forgotten Password section and select Continue.

3. Choose either Change Password OR Security Question.

4. If selecting Change Password

Enter your email address associated with your account and select Email me my password instructions. Follow the link in the password reset email.

Enter your new password. Then confirm your new password and select Change Password.

5. If selecting Security Question:

Answer the security question and select Submit, the Change Password screen will appear, as above.

Enter your new password. Then confirm your new password and select Change Password.

 NOTE: Users with NHS email addresses cannot have their new passwords emailed to private email addresses.

Can I change my username?

Please contact the Support Team if you require your username to be altered. Note that we may be unable to alter to your desired username if it is already in use.

I have forgotten my username.

1. Select Forgotten username or password on the login page.

2. In the Forgotten Username section, enter the email address associated with your account and select Find Username.

3. Your username will automatically be entered into the Username section of the login page.

We will then be able to provide you with your account details.

I can't access the email address I have used for registration.

Please contact the Support Team, providing all of your details including, full name, e-mail address and the membership number of your regulatory body.

We will then be able to provide you with your account details.

What are the different user types?

 

The e-LfH Hub allows for different types of users to access different sets of programmes relevant to their role or organisation. This is determined by email address or additional validation at the time of registration. We refer to these different groups of users as user types. 

 

Currently, the Hub has 4 user types:-

 

BLUE - Standard e-LfH audience,  - (mostly NHS and social care staff)
This audience has unrestricted access to the e-learning programmes and includes:

  • Direct NHS email address (incl. Wales, Scotland and Northern Ireland)
  • OpenAthens
  • Hospice and care homes
  • Social care (Skills for Care)
  • Public Health England
  • Department of Health
  • NICE
  • Ministry of Defence
  • Dental trainees/trainers and practices
  • Local Government
  • Universities
ORANGE - Restricted to certain programmes (identified by email extension)
  • Data security awareness for private companies
  • Clinical risk management training for private companies

 

GREEN - General public (any email address accepted)
Access to a limited number of programmes:

  • Alcohol Identification and Brief Advice
  • Disability Matters
  • Educator training resources
  • Making Every Contact Count
  • MindEd
  • Venous Thromboembolism

 

GREY - Guest access to open programmes

This is guest access with no login, no e-LfH Hub account, no tracking of activity or certificates for the individual.

Find out more about the programmes freely available via our catalogue here.

 

 




 

 

 

 

 

What is a tenant?

A tenant is an instance of the e-LfH Hub with its own URL and branding that supports a specific organisation that is working in partnership with e-LfH to deliver e-learning resources.

Each tenant has its own login and registration URL as follows:

Tenant

Registration URL

Login URL

https://portal.e-lfh.org.uk/Register

https://portal.e-lfh.org.uk/

https://www.minded.org.uk/Register

https://www.minded.org.uk/Login

https://www.disabilitymatters.org.uk/Register

https://www.disabilitymatters.org.uk/login

https://educatorhub.e-lfh.org.uk/Register

https://educatorhub.e-lfh.org.uk/

https://www.eintegrity.org/

https://portal.eintegrity.org/login

 

https://populationwellbeingportal.e-lfh.org.uk/Register

https://populationwellbeingportal.e-lfh.org.uk/login

  https://volunteers.e-lfh.org.uk/Register https://volunteers.e-lfh.org.uk/

e-LfH Hub

The main e-learning for Healthcare Hub is available on https://portal.e-lfh.org.uk

 

Educator Hub

The Educator Hub is available on https://educatorhub.e-lfh.org.uk

Educator Hub

MindEd Hub

The MindEd Hub is available on www.minded.org.uk

MindEd

Disability Matters Hub

The Disability Matters Hub is available on www.disabilitymatters.org.uk

eIntegrity Hub

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Once you have a licence, eIntegrity is available on https://www.eintegrity.org/

 

Population Wellbeing Portal

The main Population Wellbeing Portal is available on https://populationwellbeingportal.e-lfh.org.uk/

 

Volunteer Learning Passport

The main Volunteer Learning Passport is available on https://volunteers.e-lfh.org.uk/

 

What is the catalogue?

The catalogue allows you to browse the e-learning programmes and courses available on each tenant. You can see the structure of the programmes and obtain additional information by clicking on the blue information icon. This icon is available at programme, course and session level.

For some programmes that are designed for use by a wider audience, you can play the sessions without logging in, but we recommend that if you require tracking and reporting of your learning activity, please try registering and then logging on.

Other programmes, that are more specialised, require appropriate registration so are not available to be played via the catalogue without logging on.

How do I get access to use the e-learning resources on the catalogue?

For those programmes that do not have a play button beside the session, you will need to register for access. Depending on your email address and job role, you will be able to enrol on applicable programmes.

Is there any e-learning content I can access without registering with e-LfH?

There are several programmes that are available for access without registering and logging in to your account which are listed below.

NOTE: If you access content without logging in to your account, then there will be no record of your activity.

Act Now (ACT)

Alcohol (PWP)

Alcohol and Tobacco Brief Interventions

Alcohol Intervention and Brief Advice (ALC)

All Our Health (AOH)

Allied Health Professionals Careers' Resource (AHP)

Behaviour Change Literacy for Individuals and Workforce Leaders (BCL)

Care and Treatment Reviews (CTR)

Care Certificate (CCT)

Child Health (PWP)

Child Sexual Exploitation (CSE)

Children's Emotional and Additional Health Needs (CPN)

Children's Oral Health Advice (COH)

Community-Centred Approaches to Health Improvement (CMH)

Dementia (DEM) Public Access

Disability Matters 

Disability Matters Learning Packages

Disability Matters Resources

Early Developmental Support (HCP)

Educator Training Resources

End of Life Care for All (e-ELCA) Public Access

Flu Immunisation (FLU)

Health Economics and Prioritisation in Public Health (HEC)

Helping People Living in Cold Homes (HOU)

Housing and Homeless (PWP)

Immunisation (IMM)

Infant Feeding (IFE)

Infection Management (PWP)

Information Standard (TIS)

Introduction to Mindfulness (MDL)

Introduction to Population Screening

Knowledge Mobilisation Framework (KMF)

Leading Change, Adding Value (LCAV)

Literature Searching (LTS)

Making Every Contact Count (MECC)

Medical Examiner (MEX)

Mentorship for Prosthetists and Orthotists (PPO)

MindEd Core Content (Universal)

MindEd Thematic View

MindEd Combining Therapies

MindEd Counselling

MindEd Health Child Mental Health Framework

MindEd Targeted & Specialist CAMHS

MindEd Digital Risk Resources

MindEd for Families

MindEd General Resources

MindEd Learning Disability

MindEd Learning Paths

MindEd Suicide and Self-harm Prevention

National Bereavement Care Pathway (NBC)

National Child Measurement Programme (NCMP)

National Drug Treatment Monitoring System (NDTMS)

National Numeracy Challenge (NNC)

NHS Breast Screening Programme (BSP)

NHS Health Check (HCV)

NHS Healthcare for the Armed Forces (VTH)

Nutrition and Obesity (PWP)

Obesity (BMI)

Oral Health (PWP)

Perinatal Mental Health (PMH)

Personal Health Budgets (PHB)

Physical Activity and Health (PHA)

Prevention & Health Improvement (PWP)

Public Health Professionals (PWP)

Safeguarding (PWP)

Safeguarding Adults (SGA)

SBAR Communication in Care Homes (CCH)

Sexual Health (PWP)

Sexual Orientation Monitoring Information Standard (SOM)

Smoking (PWP)

Social Prescribing - Learning for Link Workers (SPL)

Substance Misuse (PWP)

Suicide Prevention (SPV)

Supporting a Smokefree Pregnancy (SCP)

Venous Thromboembolism (VTE)

Volunteer Learning Passport (VTW)

Wellbeing and Mental Health (PWP)

Work and Health (PHW)

 

Basics

The Hub is a Learning Management System (LMS) specifically designed and built for the health and social care workforce. It allows users to find e-learning content that is relevant to them, learn at their own pace, at any time and in any place. The Hub also stores all users’ learning activity so that it can be reported on to provide evidence of your learning.

The learning content within the Hub is organised hierarchically across three main levels:

Programme > Course > Session

This allows the various programmes to organise their learning content how they see fit. This will often be in line with their professional body’s curriculum.

A programme is the highest level of the content hierarchy. It contains courses and may also contain learning paths. In turn, courses and learning paths contain sessions.

A session which solely comprises of questions and answers usually results in a score being recorded in the LMS. The introductory first page of these sessions will clearly tell you if a score will be recorded at the end, so you should read this page carefully before deciding to proceed. 

Any score recorded in the Hub will be reported in your activity reports. 

Find out more about reporting activity.

What is an application?

Most of the e-learning content that you can access from the Hub is contained on the Hub itself. However, there is some content that is hosted elsewhere and this is what we call an application.

Examples of applications are:

e-LfH provide a link from your account on the Hub to the external content so that you have fewer usernames and passwords to remember. Where appropriate, we also bring in your learning activity on the external system to create a unified training record.

What is a programme?

A programme is a structured collection of learning content which is organised into courses and learning paths. A course or learning path contains sessions, which are the actual units of learning content.

You can choose which programmes you want to enrol on by selecting My Account > Enrolment.

Learn more about adding programmes to your account.

You can access the programmes you have enrolled on in the My e-learning section of the Hub.

What is a course?

A course is a collection of sessions which are grouped together. Courses can also be grouped together to form a programme.

You can access your courses by exploring the programmes in the My e-learning section of the Hub.

Learn more about navigating the Hub.

What is a learning path?

A learning path is a special type of course that is tailored to a specific user audience, condition, treatment or investigation. This means they could contain the same sessions as a normal course but in a different order. Also, learning paths could combine additional content from other programmes. Learning paths are a good way to target content to achieve a specific learning outcome.

You can access your learning paths by exploring the programmes in the My e-learning section of the Hub.

Learn more about navigating the Hub.

What is a folder?

A folder is simply a means of organising content. It is not an educational unit in the same way that a course or learning path is, so you cannot search for folders and they do not have an information page.

What is a session?

A session represents a single learning object within a course. This is the actual learning content that you complete.

Different programmes use different session types depending on the learning objective of the programme.

How do I access the e-learning?

1. Register with e-LfH

2. Log in to the Hub

3. Either search for content, or go to the My e-learning section in the Hub and browse for content that you are already enrolled on.

 

How do I find out more information about something on the Hub?

Every programme, course, learning path, session and application has an information page that gives you more information about that component.  You can access this by clicking on the blue information button.

The information page contains information such as description, the author’s name and a record of your past activity on the component.

Do I need to add programmes to my account?

Yes. To do this you should use the Enrolment option on the My Account menu in the Hub. By selecting a programme it will instantly add the programme and all its content to your account.

Find out more about adding programmes to your account.

Do I need to add courses to my account?

No. All courses within your programme(s) will be made available to you automatically when you enrol for the programme.

Do I need to add learning paths to my account?

No. All learning paths within your programme(s) will be made available to you automatically when you enrol on the programme.

How does a learning path differ from a course?

Each programme is divided into courses and each session in the programme can normally be found once within those courses. If you work through every session in every course in turn, then you will eventually complete the whole programme. Courses can be organised in many ways, such as along anatomical lines (e.g. Muscular & Skeletal, Gastro-Intestinal etc), by level (e.g. Introduction, Advanced, etc) or by patient (e.g. Geriatric, Neo-natal, etc).

A learning path suggests an alternative route through the learning content that runs in parallel to the courses. For example, if the courses are organised along anatomical lines, then there may be a series of learning paths based on investigation (e.g. Ultrasound, MRI, etc).

Local organisations can also create their own learning paths (e.g. University College London Year 1 Radiology) inside a programme. These local learning paths will be available to all users, not just the institution that created it.

If I complete a session from a learning path, will I have to complete it again from another part of the system (e.g. from a course)?

No. The list of content shown in the learning path is another view of content that you have access to elsewhere in the system. So if you start or complete a session from anywhere in the system (including Favourites) then the status of that session remains the same regardless of where you are viewing it from.

Do I need to add sessions to my account?

No. As all courses are automatically made available to you when you enrol on the programme so inherently are all the sessions in each course automatically available.

What types of sessions are available through the Hub?

Different programmes use different session types depending on the learning objective of the programme.

Knowledge sessions:

Aiming to equip you with specific knowledge and skills including practical clinical skills and general professional and communication skills.

Scenario sessions:

Simulating a particular clinical situation and you have to work your way through the scenario deciding what actions to take.

Assessment & Multiple Choice Questions (MCQ) sessions:

Testing your understanding of a particular subject area.

eLibrary sessions:

Supporting resources, typically taken from medical journals that have been selected by a project’s editorial team.

Quick start guide

We have produced a two page quick start guide which provides the key information you need to get started with e-LfH’s e-learning resources.

How do I get started?

1. Login to the Hub

2. Select the ‘My e-learning’ menu option

3. After choosing a specific course, your available programme(s) will be listed

4. Select the arrow next to your programme in the left hand panel to display its contents 

5. Select a title to view the contents in the right hand panel and locate your learning. Click on the relevant modules until you have reached the session listings 

6. To open your session and start learning, select the ‘Play’ button. A new window will be launched containing the learning material. When you have completed a session, close that browser window in the normal manner.

Find out more about finding your way around in the Hub.

Download our quick start guide.

By visiting the parent project web pages on the e-LfH website, you will also find a variety of additional resources such as the curriculum which will help you find and navigate the learning content on the Hub.

How do I navigate around the Hub?

In order to help you find your way around the Hub we have produced the Navigation Guide (PDF).

 

Can I start multiple sessions?

No. If you try to launch a second session, the system will warn you that you already have a session underway, and once you clear the warning, the first session will be brought to the front of your screen.

Each session you have started but not completed will have a status of ‘Started’ indicated by this icon: 

How can I see which programmes, courses, learning paths and sessions I have started?

There are three ways you can check which content you have accessed:

1. You can run a report from the 'My activity' section.

Find out more about reporting.

2. Every piece of content in the 'My e-learning' section has an icon which shows your status on that piece of learning.

Find out more about status icons.

3. You can filter your search by just looking for content with a 'Not Started' status.

Find out more about filtered search.

How can I check on my progress?

There are two ways you can check on your progress:

1. You can run a report from the ‘My activity’ section which will show your progress on a given programme or course, or across all programmes.

Find out more about reporting. 

2. Every piece of content in the ‘My e-learning’ section has an icon with shows your status on that piece of learning. The status of programmes, courses and learning paths is determined by your activity on the sessions underneath that component. If you access a session in a course, then that course is marked as ‘in progress’. If you complete all the sessions in a course, then the course is also marked as ‘completed’.

Find out more about status icons.

Click here for further information about obtaining certificates of your activity.

How do I know which session I last accessed?

Use the 'Recent Activity' panel on the Hub home page. It shows the last 15 sessions you accessed so that you can easily return to your recent learning.

Can I stop my session at any point and get back to the same page later on?

Yes. To exit the session, simply close the browser window in the normal manner. The system will remember the last page you viewed and next time you access the session it will open on this page.

Note: This does not apply to multiple choice questions (MCQ), scenario or assessment sessions as these are designed to be completed in one sitting.

What do the status icons mean?

Look for these icons to identify the status of your sessions and programmes.

 Not attempted

 Started/incomplete

 Completed

 Failed

 Passed

 

How do I finish a session?

This depends on the type of session you are using. Each programme uses one or more different types of session depending on the nature of the e-learning content.

View the session guide to see all the different types of sessions, and the different ways they are navigated and completed in order for the completion to be recorded correctly on your account.

Once completed, the session will continue to appear in the 'My e-learning' listings. Once all the sessions in a folder, course or learning path have been completed, the status of those components will update to reflect that.

Learn more about the different types of sessions.

How do I find my 'completed' sessions?

1. Select the arrow to the right of the search field 

2. Use the status filter to select a status

3. Select the 'search' button

4. The listing will only show sessions matching the status you have selected

How do I find content I might be interested in?

The best way to find content is to use the search facility, which is always available at the top of the Hub screen.

Find out more about how search works.

 

How does search work?

There are three types of search in the Hub:

Simple search

This is where you enter a search term into the search field at the top of the screen and press enter. The system will search all the content for you.

If you enter two terms into the search field, then the search will only return components where both search terms are present. For example, entering 'MRI CT' will return a session that has both 'MRI' and 'CT' as keywords but will not return a session that just has 'MRI' as a keyword.

 

Simple search with filters

If you select the arrow to the right of the search field, then some filters will be displayed to you.

These allow you to: 

 

Advanced search

Select advanced search from the simple search with filters box to go to the advanced search.

 

You still have the same filters but can also exclude search terms (e.g. search for "melanoma" but not "malignant") and search for content which you have accessed within a particular date range.

 

What is the difference between search when I am logged in or not logged in?

In the Hub, you can search for content whether you are logged in or not.

However, until you log in, the system does not know who you are. This means that the actions you can carry out in the search results are different.

For example, if you are not logged in, then you will not be able to enrol on a programme. You also cannot use the filter to only search enrolled content. You may be able to launch a session from a programme which is available without logging on, however we would recommend that you register for an account if you wish to retain and report on your learning activity.

Find out more about the catalogue.

 

Can I filter my search results?

Yes, you can.

Select the arrow to the right of the search field.

The following filters will be displayed which you can use to narrow your search:

What is the advanced search option?

In the Advanced Search, you still have the same filters as are available on the filtered search but can also exclude search terms (e.g. search for “melanoma” but not “malignant”) and search within a particular date range.

What do the stars mean?

The stars indicate your favourite content. You can mark any component, from a session to a programme, as a favourite. You do this by clicking the star alongside the component in any location that star is displayed.

You can mark a session as a favourite if it is something you access regularly or if it has some key information that you know you will need to access quickly at some point in the future.

How do I access my favourites?

Select the magenta star on the main menu. This will provide a list of your favourites.

Is there a restriction on how many items can be added to my favourites?

No, there are no restrictions but bear in mind it may be difficult to find items if you have added a lot of content.

If I complete a session in my favourites, does it show as completed elsewhere in the system?

Yes. Marking something as a ‘favourite’ just makes it easier to find in the future. It does not create a second version of the session.

What do the component icons mean?

    

Programme

Programmes have an icon which reflects their branding to make them easily recognisable.

Course

Courses are indicated by a yellow folder with a small blue box.

 

Learning path

Learning paths are indicated by a yellow folder with a blue arrow.

Folder

Folders are indicated by a plain yellow folder.

  

Session

Sessions are indicated by a blue box.

 All the icons also include your status in the top right hand corner.

I clicked the link to launch the session and I received an error message.

  1. Try launching the session again
  2. If that fails, log out of the Hub, close all browser windows, then log back in and try the session again
  3. If it still fails, then visit the Technical Checker to give your system a quick once over to see that it is set up correctly for accessing our content
  4. If the Technical Checker gives your system a clean bill of health, then contact the Support Team


If you received an error message, then it would help the Support Team to know what the error says. Please take a screenshot of the message or copy and include it when you report the problem. 

How do I report an error in a session?

The best way to report an error is through the feedback option on the Hub.

There is a checkbox on the feedback form, which indicates that you are reporting an error as opposed to just leaving feedback. This alerts the relevant project team and they will consult with a subject matter expert before deciding what course of action to take.

You can access the feedback button from the session’s information page or from the ‘My e-learning’ section.

See more about My e-learning.

See more about the information page.

Please note that you can’t leave feedback for a session until you have accessed it at least once.

How do I provide feedback on a session?

The best way to provide feedback on a session is to use the feedback option on the Hub.

You can access the feedback button from the session’s information page or from the 'My e-learning' section.

See more about My e-learning.

Please note that you can’t leave feedback for a session until you have accessed it at least once.

Why are there three different ways to navigate around My e-learning?

Different people use the Hub in different ways, so we have three alternative ways of navigating around the My e-learning section. 

Panel view

This is the default view for My e-learning. It allows you to navigate the programme hierarchies by displaying the contents of a programme, course, learning path or folder one at a time.

Expanded view

This view allows you to view the contents of several courses, learning paths or folders at the same time.

Tile view

This view allows you to view the contents of a programme, course or learning path in large format. 

You can switch between the views via the buttons on the My e-learning screen. The system remembers the last type of view used.

How can I share e-learning material with my colleagues?

All the e-learning sessions, courses, learning paths and programmes on the Hub have information pages which can be accessed from the information icon.

At the bottom of the information page there are a series of buttons allowing you to share the URL for that e-learning component.

What are Quicklinks?

Each session has a unique code called a Quicklink. You can find the Quicklink in the session keywords, which are displayed on the information page.

Learn how to find the Quicklink for a session.

Because the code for each session is unique, you can use the Quicklink to find a particular session quickly and easily by entering the Quicklink in the search field.

How do I find the Quicklink for a particular session?

Select the 'information icon' for the session.  

The Quicklink will be listed under the ‘session information’.

Find out more on how to navigate to a particular session.

Can I get a list of the Quicklinks used in my programme(s)?

Some programmes have included the session Quicklinks in the supporting material they provide. An example of this can be found on the Anaesthesia programme pages on the e-LfH website.

How do I change the personal details displayed on my account?

1. Log in

2. Select the ‘My account’ menu option. Then select 'Personal details'

3. Update your details 

4. Select 'Save Changes' button to store the updated details.

You can also change your password, set up security questions and add more e-learning programmes to your account by selecting the relevant option within the My account menu.

Why does the e-LfH Hub require my employment details?

We will prompt you periodically to update your personal details, but you can also update them at any time by accessing the My account menu.

It is important to keep your employment details on your account up-to-date for the following reasons:

 

How do I update my 'place of work'?

1. Log in 

2. Select the ‘My account’ menu option. Then select 'employment details'.

3. If you have moved location, select your listed 'job role' or if you have changed to a new role select 'Add new employment details' button.

Add new employment details

4. Start typing the name of your institution or the postcode into ‘place of work’ entry box. The box will start searching based on your entry. If you work in an NHS related organisation, you can alternatively enter your ODS (Organisation Data Service) code.

5. Select the correct location from the list.

6. If you now hold additional data security responsibilities, such as being a Caldicott Guardian, please tick the relevant boxes.

6. Select ‘save changes’ button. Your entry will be saved to your account.

Learn more about identifying the correct place of work.

I can't find my place of work in the list.

If you cannot find your actual building on the list, then you should look for your employing organisation such as the hospital or the Trust.

If you are a pharmaceutical worker, you should select high street pharmacy unless you are employed by a Trust, in which case you should select the hospital or Trust.

In addition, we have the following generic entries for certain groups of users:

If you are unsure or require further help then please contact us via the Support Form.

Change password

Use this menu option to update your password. 

More information on how to change your password.

Why do I need security questions?

Security questions are used to verify your identity if you need to reset your password. This is the quickest way to restore access to your account.

I have forgotten the answer to my security question(s).

If you know your username and password then you can change your security question(s).

If you have forgotten your username and password and cannot remember the answer(s) to your security question(s) you should use the Support form for further assistance.

How do I change my security question(s) or the answers I provided?

1. Log in

2. Select the ‘My account’ menu option. Then select ‘Additional security

3. Update your details

4. Select the save security questions button to store the updated details

If you forget your password, you will be asked one of your security questions in order to verify your identity and allow you to reset your password.

 

 

How do I add additional e-learning resources to my account?

1. Log in

2. Select the 'My account' menu option. Then select ‘Enrolment’.

Programmes and applications you currently have access to will already be ticked

 

3. Tick all the programmes you wish to add to your account or tick “Select all” to add all the programmes in that group

4. Select ‘Save changes’ button (at the bottom of the list) to save your selection(s)

5. The new resources will be available in My e-learning instantly.

If you add a significant number of programmes and applications to your account, then it can have an adverse effect on the system's performance and make it difficult to navigate around My e-learning.
 

How do I find out about e-learning resources so that I can decide whether or not to add them to my account?

There are two ways to find out about content.

  1. Use the search facility in the Hub to locate content that you might be interested in. When the search results are displayed, select the 'I' button to see the component information page, which includes a description of that component.
    See more information about searching.
  2. On the e-LfH website you will find information relating to all the learning resources that we have available. Once you have decided which you would like to access, you should edit your account and add programmes and resources to your account.

    See more information on adding resources to your account.

How do I remove e-learning content from my account?

1. Log in

2. Select the ‘My account’ menu option. Then select 'Enrolment'

Programmes you currently have access to are ticked.

3. Untick all the programmes you wish to remove from your account. Solid grey tick boxes cannot be removed.

4. Select the save changes button to save your changes.

Your account will be updated with the changes immediately.

 

If I remove e-learning content from my account that I have completed, will I still be able to report that activity?

Yes. Any activity you create within the Hub is recorded and will appear in reports through the My Activity menu option in the Hub or in any bespoke reports you may have available to you.

Any activity you create is legitimate activity, so will be stored against your profile for posterity, even if you remove programmes from your account or if we alter programme content in the Hub. This also applies to any learning activity that you created on old e-LfH systems, such as the e-LfH Learning Management System.

If you add a previously removed programme back to your account, then you will see your previous activity reflected in the status of that programme within the Hub.

 

What is permissions-based activity reporting?

Permissions based activity reporting allows you to:

To manage the permissions, use the reporting permission menu option.

Learn more about how to give and remove access to your activity information.

Learn more about how to report on other users' activity.

How do I add another user to my "Reporting permissions" list?

Adding another user to your reporting permissions list allows them to report on your e-learning activity.

1. Log in.

2. Select the 'My account' menu option. Then select 'Reporting permissions'

3. Enter the exact username as supplied to you by that user – we will not supply the username. 

4. Select ‘Find

5. Check the user’s details to ensure you have the right person and select 'Add user' button.

6. If the username cannot be found then you should re-enter the username, taking care to ensure you have entered it exactly as provided. If the system still cannot find that user, you should contact us by using the Support Form.

How do I know which users have given me access to report on their activity?

In order to see which users have given you permission to report on their activity:

1. Log in

2. Select the 'My account' menu option. Then select 'Reporting permissions'

3. Users who have given you permission to report on their activity are listed on the screen

4. You can decide on which users to include in a report by ticking the 'include' box

5. You should contact a user directly if you cannot see them on the list to check they have given you permission. We will not provide you with their details or set up access on their behalf.

 

How do I access reports on other users' e-learning activity?

In order to report on another user’s activity, they need to give you permission – we will not set up access on their behalf.

Find out how to give another user permission to report on your activity.

Once the user(s) have assigned you the relevant permissions you can follow these instructions:

1. Log in

2. Select 'Admin' menu option. Then select 'Reports

3. The list of available reports is displayed showing the following reports:

4. Select the appropriate report from the list

5. Enter the date parameters required for the report or leave the dates blank for a complete report

6. Select Run report button

7. Once complete, select the option to download the report:

Note:
If these users have not accepted our reporting terms and conditions or they have since removed your permission from their reporting permissions then you will no longer see their details in your reports.

What is the external systems menu option for?

The Hub allows you to access other systems, such as the Prescribing Simulator, which are separate from the Hub itself. In order to make it as easy as possible for you to access these external systems, we use a technology called Single Sign On so that the Hub talks automatically to the external system and you don’t need to log in again when you go from the Hub to the other system.

In order for Single Sign On to work, the two systems need to hold some data about you and your account. It is good practice for us to be transparent with users about the data that is held or passed back and forth, which is why this menu item exists. If you are unhappy with the data that is used in the Single Sign On process, then you can withdraw your permission in this section, however, this will mean you cannot access that external system via the Hub.

What information is held by e-LfH about me and who can see it?

e-LfH takes its responsibilities with regard to data protection seriously. In line with recommendations from the Information Commissioner’s Office (www.ico.org.uk), our Privacy Policy clearly states what information is held and how we allow it to be processed. Individuals can be assured that the processing of data held will be carried out in accordance with the 8 principles of the Data Protection Act. The Privacy Policy has been incorporated into the Terms and Conditions, which are publicly available. 

How secure is data in the e-LfH systems?

e-LfH takes data security very seriously and makes every endeavour to ensure that user information is held as securely as possible. Access to our servers and the data within is restricted even within the e-LfH team.

We will never ask for your password.

It is the user's responsibility to ensure that they change their password when they first access the system and never give out their password or security questions and answers to another person.

More information about e-LfH’s Terms and Conditions.

Terms and Conditions

View e-LfH's Terms and Conditions.

What information is included in activity data?

Activity data falls into two categories:

1. Identifiable activity data

• your name
• which e-learning resources you have accessed
• date e-learning resources were accessed
• time spent on those resources 
• assessment scores (where appropriate).

2. Anonymised activity data (i.e. individual’s names are not included) 

Summarised information counting:

• which e-learning resources have been accessed
• which e-learning resources have been completed
• time spent on those resources 
• aggregated assessment scores

Who can see my e-learning activity data?

You can always see all your own activity.

See more about reporting on your own activity.

In addition, e-LfH may share information about your activity in line with e-LfH’s terms and conditions. As long as you have accepted the terms and conditions, then your activity data may be shared in the following ways:

It is important that you keep the place of work in your profile up to date so that we share your activity data with the correct Trust.

The data included in these reports is limited by programme. 

Can I limit who has access to the record of my e-learning activity?

While you are a registered user with e-LfH you cannot limit access beyond the limitations set out in the previous question.

I am a trainee, can I see the e-learning activity of other trainees?

If you wish to see the e-learning activity of another trainee then you need to obtain their express permission.

Find out more about how to get access to another user’s e-learning activity.

How do I access reports about my e-learning activity?

1. Log in

2. Select the ‘My activity’ menu option

3. Select which report you would like to run

 

4. Enter the filter details:

 

5. Choose an output type

 

If you need to produce a record of your activity on a particular course (e.g. to demonstrate to a tutor that you have completed some learning), then this is available by using the ‘programme/course summary’ report in the My Activity Reports section.

If you need to show a record of your activity on any retired courses then this is available by using the 'Activity Records (Summarised)' report in the 'My Activity Reports' section.

 

What do I do with my e-learning reports?

Your e-learning reports can be used to show your learning achievements to your current or future employers.

How do I record my e-learning activity reports in my ePortfolio?

Currently, we have the following ePortfolio links:

 

Does e-LfH award CPD points?

e-LfH does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

Some programmes have published the CPD allocation on the e-LfH website (www.e-lfh.org.uk/programmes). However, if you require further information you should contact the relevant professional body.

I am from a Trust, how can I get access to activity reports for staff in my organisation?

When a user accepts e-LfH’s terms and conditions, they permit their activity data to be shared with their Trust. However, e-LfH has to take reasonable precautions to ensure that only appropriate people within the Trust have access to these reports. Therefore, we require users to be authorised by either the Trusts medical director or the HR director before we give them access to the reporting suite.  

More information about the authorisation process.

What is the authorisation process for organisations to run reports on their staff?

HEE e-LfH has a suite of reports in the e-LfH Hub developed for staff in Trusts, such as HR managers, who need to see the learning activity that others in the same organisation have completed.

The Data Protection Act obligates HEE e-LfH to handle our users’ data in a lawful manner. Therefore, we have inserted a clause into the terms and conditions that states that employing organisations may view the user’s activity record and by accepting the terms and conditions, the user agrees to this.

Before we grant someone the permission to run a report that contains other users’ activity data, we need to know who that person is and that they have a legitimate reason to view other people’s data.

To achieve this, we ask that one of the following roles within your organisation (HR director, SIRO, Caldicott Guardian) contacts us to authorise a Trust lead who will be responsible for authorising those users within the organisation who should be able to run these reports. In the case of GP surgeries, this authorisation should come from the practice manager.

This can be a simple email to support@e-lfh.org.uk saying:

“As the HR director/SIRO/Caldicott of {Organisation name} {ODS code}, I authorise {user} as the organisations e-LfH reporting lead who will be responsible for nominating/approving who will have the authority to run reports on other individuals in the organisation.”

Who will be included in the reports?

Each user is asked to set their place of work in their user profile. Any users who have the same place of work as the person running the report will be included. Therefore, it is important that all users keep this data up to date.

To do this they need to click on 'My account' and choose 'employment location'.  In the window that opens they should click in their job role which will open another window where the location can be selected in a drop down menu.  They should then type either the postcode or the ODS code of their place of work.  Click on this and click on 'save changes'.

 

What programmes will be included in the reports?

The reports being referred to here are identifiable reports i.e. individual staff members will be identified.

It should also be noted that additional reports can be run that do not include identifiable information and there is no restriction on the programmes included in these reports.

Once I have authorisation to run reports, how do I run a report?

Once you have been authorised to run reports for your organisation you will receive an email confirming your access to the reports.

When you log into the Hub, you will see the menu option called "Admin".

1. Select 'Admin'.

2. Select 'Reports'.

3. Select 'Run report' for your chosen report.

4. Enter any parameters required.

5. Select the output option.

How do I access my certificates?

1. Log in.

2. Select the 'My activity' menu option. The select 'Certificates'

3. If you have activity on a programme which has completion certificates, then that programme will be listed. 

4. Select the programme.

5. Navigate to the course or learning path which has the certificate you want to access.

6. Select the certificate icon and follow the browser instructions to save or view the certificate.

NOTE:

It is also possible to access your certificates from the My e-learning screens.

Certificates are created and presented on page 1 of the PDF. A programme/course summary report is also produced automatically to support your certificate and this is presented from page 2 onwards within the PDF. This does not apply to ICE-BLU or Laser Safety.

How do I know which courses will provide me with certificates?

If you need to get a record of your learning activity in the Hub, you need to run the programme/course summary report in the My Activity Reports section.

Completion certificates are available when you have completed (or passed, where appropriate) all the sessions in a specific course, learning path or programme.

Once a certificate is available for a programme, you will see a certificate icon alongside that programme in the my e-learning screen. The certificate icon will also be available against the courses and learning paths within that programme.

If the programme, course or learning path has not been completed, the certificate icon is greyed out.

Once you have completed all the sessions, the certificate icon becomes enabled.

You can download your certificate by selecting the enabled certificate icon.

 

How do I print out additional copies of my certificates?

You can:

OR

 

See how do I access my certificates.

Note:
If you have accessed the sessions mentioned within the certificate since the last printing and achieved different statuses then the re-generated certificate may show these new status results.

More information on which activity is included on the certificate.

Can I keep my certificates electronically?

When you access your certificate through the Hub, you are given the option of saving the file electronically.

You can re-save the file as often as you like.

Note: If you have accessed the sessions mentioned within the certificate since the last saving and achieved different statuses then the certificate may show these new status results when you access it from the Hub to re-save it.

Who else can access my certificates?

Your certificates can only be accessed through your own account.

How do I check if my device will work on the Hub?

We have created a Technical Checker that will check if your device has any issues with using the Hub and the e-learning content. We recommend you run the Technical Checker to ensure that your e-learning experience on the Hub will be satisfactory. 

1. Go to the Hub (portal.e-lfh.org.uk)

2. At the bottom of the screen you will see System Requirements

 

3. Select Check my device to run the Technical Checker

The Technical Checker will check the following and report its findings:

This is a guide only. Flash must be enabled on your device and you should use a supported browser

For further support please contact the Support Team.

NOTE: The Technical Checker will not change any settings or install anything on your device.

Will I have to install anything onto my computer or device?

Most users do not have to install anything. We have made a deliberate effort to make it as easy as possible to access our learning content, which includes avoiding the use of special software or plugins.

You will need an internet connection and a web browser, and you may require a PDF viewer, such as Adobe Reader, in order to view some additional learning documents, such as journal articles. Adobe Reader is a free download.

Use the Technical Checker to compare your system against the technical requirements.

What do I need in order to access the e-learning resources?

You can access the e-learning resources from almost any computer or device that has an internet connection and a browser. However, for the best usability, we have tested the following browsers and are confident they will allow users to access all components of the platform successfully.

Operating System Browser Publisher Version
PC Firefox Mozilla Latest
PC Chrome Google Latest
PC Internet Explorer Microsoft 11
PC Edge Microsoft Latest
MAC Chrome Google Latest
MAC Safari Apple Latest
Android 4.4+ Chrome Google Latest
iOS8+ Safari Apple Latest

 

To check that your computer is set up correctly for the learning materials, use the Technical Checker.

Learn more about the policy on browsers and devices.

Can I use Internet Explorer 7, 8, 9 or 10 to access the e-LfH Hub?

Unfortunately, the e-LfH Hub does not work in older versions of Microsoft’s Internet Explorer web browser (IE7 through to IE10).

e-LfH’s Browser Policy lists Internet Explorer 11 as the earliest Microsoft browser that is supported. This decision took effect on 1st January 2018 and brought e-LfH into line with the Electronic Staff Register (ESR) and Skills for Health.

IE7 was released in 2006 and has been superseded by Internet Explorer 8, 9 10 and finally Internet Explorer 11, which is the latest release that is supported by e-LfH. In the intervening years since previous IE versions have been released, the internet and the technologies associated with it have evolved. The release of HTML5 and the rise of the iPad, for example, have changed the technological landscape and, as our users adopt these new technologies, so e-LfH has to respond to this demand.

If you are using IE7, 8, 9 or 10 on a PC in a Trust, we suggest you approach your IT department and ask them to upgrade the browser. Alternatively, you could ask for your IT department to install a different browser altogether, such as Chrome or Firefox.

e-LfH browser policy

Download the e-LfH policy on browsers and devices

Can I use the e-learning resources without an internet connection?

No. The e-learning resources are web-based applications and can only be used when your computer or device is connected to the internet.

What happens to my learning if I lose the internet connection during a session?

Unfortunately, we cannot guarantee that data will be saved. We recommend that you close the browser down in the normal manner and log back in again.

If my computer crashes will I lose my place in the system?

The data is saved when the active piece of learning has been started, completed and at various points during the e-learning session. If your computer crashes in the middle of a learning session, for example, then your data may not be saved.

Can I use my smartphone, tablet, PC or iPad to access e-LfH learning resources?

Yes. 

You can access learning resources if you have a smartphone or tablet with internet access. We have specifically designed the Hub to be responsive, which means the screen layout will automatically re-organise itself to fit onto your device’s screen.

However, there is a huge range of smartphones, mobile browsers and operating systems out there and we don’t have the resources to test all of them. We test on Android and Apple mobile devices using the most current browser version available at the time, but we cannot guarantee that our content will work on every mobile device and browser combination.

More information on using alternative devices can be found in the policy on browsers and devices.

Please be aware the Hub also hosts e-learning content from several external providers which may or may not be compatible with mobile devices. Some of have been created using Adobe Flash which will not display on certain mobile devices.

At e-LfH, we have developed a new template for sessions which contains functionality to display differently for mobile and tablet devices. Where new programmes are being developed, and that the audience may launch the sessions on a mobile device, this template will be used. This new template uses the Adapt framework for e-learning sessions.

What is e-LfH?

e-Learning for Healthcare (e-LfH) is a Health Education England (HEE) Programme working in partnership with the NHS and professional bodies to support patient care by providing e-learning to educate and train the health and social care workforce.

The online training resources enhance traditional learning, support existing teaching methods and provide a valuable reference point. They are designed and built to be engaging and interactive, using quality images, video, audio and animation to help trainees learn and retain knowledge. Content is presented using various templates such as 'real-life' scenarios, case studies and 'knowledge bites'.

Find out more about e-LfH by visiting the e-LfH website.

What is eIntegrity?

eIntegrity Healthcare is the not-for-profit company that licenses access to high quality online professional healthcare training materials to individuals and organisations outside e-LfH’s core audience. eIntegrity Healthcare is committed to delivering high quality e-learning resources for healthcare professions across the world. All net income from licensing is applied to supporting the cost of updating existing, or developing new e-learning materials.

eIntegrity Healthcare was developed following interest from outside the UK into accessing the award-winning Radiology Integrated Training Initiative (R-ITI) e-learning programme, a collaborative project of the Royal College of Radiologists and the Department of Health. The partners, therefore, decided to establish a not-for-profit company for this purpose. As new e-learning resources become available through e-LfH, so they are made available to eIntegrity customers.

What is the relationship between e-LfH and eIntegrity Healthcare?

eIntegrity Healthcare is the not-for-profit company that licenses access to e-LfH's e-learning resources.

What is the Electronic Staff Record (ESR)?

The Electronic Staff Record (ESR) solution is an integrated recruitment, HR, payroll and learning management system; in place in all NHS organisations.

As well as our content being available on the e-LfH Hub, most of our content is also available via the Electronic Staff Record (ESR).

ESR provides a single point of access for all NHS staff with an ESR record to access national and local NHS e-learning courses, flexibly and free of charge.

Further details are available here: Electronic Staff Record Programme.

 

How do e-LfH and ESR complement each other?

The learning platform within ESR is administered and run completely separately from e-LfH. However, e-LfH works with the ESR team to make most e-LfH content available on ESR as well as being available on the e-LfH Hub.

For a full list of e-LfH content available on ESR please visit the ESR Support website

How is the e-learning content organised?

Content that is relevant to a job role or speciality is structured into a programme of learning materials. The best platform for each specific type of e-learning resource is determined by the parent programme.

To gain access to an e-learning resource, please refer to the appropriate programme pages on www.e-lfh.org.uk. This will provide you with information on the conditions that have to be met in order to access the content and how to register.

Once you have registered, e-learning resources are available via your account.

Learn more about registering.

Where can I find out more about specific e-learning programmes and their e-learning content?

Each programme has its own web pages that you can access on the e-LfH website.
 
Information on all the programmes available can be found at https://www.e-lfh.org.uk/programmes

What is the Hub?

The Hub is how e-LfH delivers the e-learning content to the users of the service and tracks your online learning to support your training records.

What is available through the Hub and who is it available to?

The e-LfH content available on the Hub provides e-learning to educate and train the health and social care workforce.

In addition to the Hub, we also have a range of bespoke web applications delivering a variety of types of e-learning resources created by e-LfH.  These include the Pathopedia and Prescription Simulator.

Non-speciality content created by e-LfH, such as Safeguarding Children and Young People, is also available via the Electronic Staff Record (ESR).

For a full list of e-LfH learning resources and content visit the e-LfH programme list.

What quality assurance processes has the e-LfH e-learning content been through?

Our e-learning materials are written by subject experts and quality assured by recognised and widely respected professional bodies. They have been assembled using appropriate educational guidance and principles.

How do I know the e-learning content is up to date and still clinically appropriate?

All e-learning content is developed in partnership with professional bodies and the NHS. These clinical partners are the experts in their field and we rely on their knowledge and experience to ensure that the content of our sessions is clinically appropriate. Before going live, all sessions are reviewed by a separate clinician for accuracy.

It is inevitable, however, that content becomes out of date. We regularly put whole programmes through a full review and update process but we also update individual sessions as and when required.

If you think that a particular session or programme needs to be updated, please use the feedback option available via the Hub.

Find out more about how to provide feedback on sessions.

Does e-LfH guarantee a certain level of service for its platform?

We aim to achieve 100% scheduled uptime with the platform.

Whenever system maintenance is required, we will give as much warning as possible.

Check the current Service Status here.

Does e-LfH guarantee a certain level of support for the users of its service?

The support team has in place a number of service level agreements which set standards for query resolution times.

The majority of support requests concern password resets, registration enquiries and general support using the systems.

For these three areas, you should expect your enquiry to be resolved within 8 working hours. The clock on those 8 hours begins when you send in your enquiry. However, the clock is stopped at 5:00pm and resumes at 9:00am the following morning during a normal working week (Monday to Friday).

For example:

To resolve a query contact the support team via the Support site.

Further assistance is also available via Live Chat.

Where can I get further information on how to use the e-learning resources?

If you cannot find the information you need here and need further assistance, please use the Support Form or our Live Chat facility.

I have a problem with the system, how can I get help?

The quickest way to resolve a problem is to search these help pages.

If you cannot find the information you need here and need further assistance please use either Live Chat or the Support Form.

Using Live Chat

Further assistance is also available via Live Chat where you can request help on any e-LfH issue from one of our helpdesk operators. They will attempt to resolve your issue during the chat or, for more complex issues, refer to a colleague for additional investigation by raising a support ticket.

Live Chat is available through the Hub, the icon is displayed in the top banner of the page.

  When Live Chat is available the status icon will turn green.
  If we are busy chatting with other users the status icon will turn orange and you will be directed to create a support ticket instead.
  Live Chat is not available out of office hours and will show as greyed out.

 

 

 

 

 

 

Using Chat Bot

We are training our Chat Bot to provide you with assistance on support issues. We will be reviewing the responses and questions raised to our Chat Bot, and hope to guide you to either the correct area on our support site or provide you with direct advice.

Our Chat Bot is new to us so may not get things right straight away so can direct you to our Live Chat or to raise a support ticket for further assistance.



AICC

Coming soon

Hello

Hello! Welcome to the HEE e-LfH Support Chat Bot. How can I assist you?

Chatty Response

If you cannot find what you are looking for, try shortening the phrase

Hello

Hello! Welcome to the HEE e-LfH Support Chat Bot. How can I assist you?

Chatty Response

If you cannot find what you are looking for, try shortening the phrase

How are you?

I'm fine thanks, ready to answer your questions. How are you today?

Colour?

I like all colours of the rainbow! But prefer blue.

Good Morning

Good Morning to you too!

Good Afternoon

Good Afternoon. Hope you are having a good day!

Good Evening

Good Evening, hope you are having a productive day!

What is your name?

At the moment I have a very functional name 'HubSupportBot'. Can you suggest one for me?

Test 29th April

Test for recrawl and publish 19/07

Hi

Hello! Welcome to the HEE e-LfH Support Chat Bot.

Hello

Hello

Good bye

Bye - come back soon!

How do I pay for access, how do I register for eIntegrity, what's the cost, how much does the course cost, cost of course, what is the course cost, cost

eIntegrity is our paid for access website.

Please visit the appropriate link for your enquiry below.

From the healthcare course link you can see which courses are on offer, how much each course costs and is where you can subsequently register. 

For further information please use the contact form.

https://www.eintegrity.org/pages/contact.html

https://www.eintegrity.org/e-learning-healthcare-course/

can I access the elearning if I don't work for the NHS?

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

no NHS email address

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

not working for NHS

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

employed outside the NHS

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

can I register without an NHS email address

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

don't work for NHS

You can access our full elearning catalogue with these email suffixes; nhs.net, gov.uk, doctors.org, ac.uk.  Dentists can also register for full access whilst pharmacists can register via the CPPE site.

You can also register with a personal email, however you will only be eligible to access a relevant subset of our freely available e-Learning programmes.

 To register for e-learning access please visit the e-LfH Hub registration page. 

Care homes/hospices and domiciliary care agencies will need to contact us directly for a code and further information: Support Team

If you hold an OpenAthens account, you do not need to re-register with e-LfH as you will find e-Learning for Healthcare under the resources area of your OpenAthens account.

For those in private healthcare within the UK or abroad, access to programmes can be licensed via eIntegrity.

Learn more about registration in the further information section.

Non NHS organisation, International company, private company, cost, non UK company, is it free, charge, how much does the course cost,

Access to our full e-learning catalogue is only free if you work in the UK NHS (or MoD) and can provide a working NHS (or NHS Doctor's or MoD) email address, a university email address or a local government email address. This is because the e-learning is UK Government funded and access is strictly controlled.

If you are not eligible, you have two options:-

Open Athens, who have different eligibility criteria. You will need to be working in support of the UK NHS. Please note that only individuals who actually come into contact with NHS patients will be accepted for an OA account.  Please check that you are eligible before applying:-

https://www.nice.org.uk/about/what-we-do/evidence-services/journals-and-databases/openathens/openathens-eligibility

E-Integrity. This is paid for access to the e-learning. Here are some links:-

https://www.eintegrity.org/pages/contact.html

https://www.eintegrity.org/e-learning-healthcare-course/

It is saying my GMC number doesn't match the register

If your GMC (GDC) number doesn’t match the register please contact the Support Team for further assistance including your GMC (GDC) number.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

It's saying my GDC number doesn't match the register

If your GMC (GDC) number doesn’t match the register please contact the Support Team for further assistance including your GMC (GDC) number.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

I've got a GMC number but can't register

If your GMC (GDC) number doesn’t match the register please contact the Support Team for further assistance including your GMC (GDC) number.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

I've got a GDC number but can't register

If your GMC (GDC) number doesn’t match the register please contact the Support Team for further assistance including your GMC (GDC) number.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

I cannot find Information Governance

Information Governance has been renamed to Data Security Awareness.

The course can be found as a standalone course Data Security Awareness (NHSD) or within the Statutory and Mandatory Training (SMT) course.

 

 

Information governance

Information Governance has been renamed to Data Security Awareness.

The course can be found as a standalone course Data Security Awareness (NHSD) or within the Statutory and Mandatory Training (SMT) course.

 

 

where is the information governance course

Information Governance has been renamed to Data Security Awareness.

The course can be found as a standalone course Data Security Awareness (NHSD) or within the Statutory and Mandatory Training (SMT) course.

 

 

Restricted Access

 You receive this message if you have logged in previously with Open Athens details or via the CPPE website (pharmacists only).  

Pharmacists please log in via the CPPE website for all others please use your Open Athens details to log in, if you have forgotten your Open Athens username and password you would have to contact your Open Athens Support rather than ourselves.

If you are still experiencing difficulties please contact the Support Team for more assistance.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

I am told to login via my organisation’s website

 You receive this message if you have logged in previously with Open Athens details or via the CPPE website (pharmacists only).  

Pharmacists please log in via the CPPE website for all others please use your Open Athens details to log in, if you have forgotten your Open Athens username and password you would have to contact your Open Athens Support rather than ourselves.

If you are still experiencing difficulties please contact the Support Team for more assistance.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

Why is it telling me I have restricted access

 You receive this message if you have logged in previously with Open Athens details or via the CPPE website (pharmacists only).  

Pharmacists please log in via the CPPE website for all others please use your Open Athens details to log in, if you have forgotten your Open Athens username and password you would have to contact your Open Athens Support rather than ourselves.

If you are still experiencing difficulties please contact the Support Team for more assistance.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

Why is my account restricted

 You receive this message if you have logged in previously with Open Athens details or via the CPPE website (pharmacists only).  

Pharmacists please log in via the CPPE website for all others please use your Open Athens details to log in, if you have forgotten your Open Athens username and password you would have to contact your Open Athens Support rather than ourselves.

If you are still experiencing difficulties please contact the Support Team for more assistance.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

Forgotten username, forgotten password, login credentials, don't know my login details, not received email, no email, can't find my login details, I can't find my password

Please note that emails requesting either a username or password reset will only be sent to the email address you used to register with.

If you have forgotten your username or password please use this link:

https://portal.e-lfh.org.uk/forgotten-password

If you are not receiving the emails and have checked your junk/spam folder, or your primary email address has changed since you registered, please contact the Support Team for more assistance:

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

I can't find the course I need

You can add any additional courses or programmes via the 'My Account', 'Enrolment' option on the top menu.

Alternatively you can use the search box at the top of the page to find the course you are looking for.

My course is shown as not completed

When sessions are unexpectedly logged as 'Not Completed', this can happen when the session is not closed correctly.  

Ensure you close the e-learning down by closing the window on the VERY LAST screen of the e-learning and click the X at the top (red dot on a Mac) to properly close the e-learning window.

Whilst the session may say you have passed/completed it, your completion and score are not actually recorded until you properly close the session in this way. 

Once closed, it may be necessary to log out of your browser and back in again to refresh the browser's cache. 

The Fire safety course is shown as not completed

When sessions are unexpectedly logged as 'Not Completed', this can happen when the session is not closed correctly.  

Ensure you close the e-learning down by closing the window on the VERY LAST screen of the e-learning and click the X at the top (red dot on a Mac) to properly close the e-learning window.

Whilst the session may say you have passed/completed it, your completion and score are not actually recorded until you properly close the session in this way. 

Once closed, it may be necessary to log out of your browser and back in again to refresh the browser's cache. 

Despite getting 14/14 my course is logged as not complete or

When sessions are unexpectedly logged as 'Not Completed', this can happen when the session is not closed correctly.  

Ensure you close the e-learning down by closing the window on the VERY LAST screen of the e-learning and click the X at the top (red dot on a Mac) to properly close the e-learning window.

Whilst the session may say you have passed/completed it, your completion and score are not actually recorded until you properly close the session in this way. 

Once closed, it may be necessary to log out of your browser and back in again to refresh the browser's cache. 

I cannot get a certificate as my course is logged as not complete

When sessions are unexpectedly logged as 'Not Completed', this can happen when the session is not closed correctly.  

Ensure you close the e-learning down by closing the window on the VERY LAST screen of the e-learning and click the X at the top (red dot on a Mac) to properly close the e-learning window.

Whilst the session may say you have passed/completed it, your completion and score are not actually recorded until you properly close the session in this way. 

Once closed, it may be necessary to log out of your browser and back in again to refresh the browser's cache. 

Why can I not get a certificate

Check that the session or course is marked as ‘completed’ and has a certificate available. Not every session / course has a certificate. Check for the certificate icon next to the relevant session / course.

You can run a report or obtain your certificate from the ‘My activity’ section which will show your progress on a given programme or course, or across all programmes.

Can’t find my certificate

Check that the session or course is marked as ‘completed’ and has a certificate available. Not every session / course has a certificate. Check for the certificate icon next to the relevant session / course.

You can run a report or obtain your certificate from the ‘My activity’ section which will show your progress on a given programme or course, or across all programmes.

How do I check on the progress of my staff?

There are different ways to check on user’s progress and see who has completed a course or programme.

Reporting Permissions are useful for smaller organisations.

For larger organisations please see our Authorisation Process

Can I check on other user’s progress?

There are different ways to check on user’s progress and see who has completed a course or programme.

Reporting Permissions are useful for smaller organisations.

For larger organisations please see our Authorisation Process

How can I tell who has completed this course?

There are different ways to check on user’s progress and see who has completed a course or programme.

Reporting Permissions are useful for smaller organisations.

For larger organisations please see our Authorisation Process

It is saying my details are already on file

It sounds like we may hold an existing account for you and already have your details. So that we can check for you please fill out your details (including GMC/NMC/GDC number) on a support form here.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

An account already exists

It sounds like we may hold an existing account for you and already have your details. So that we can check for you please fill out your details (including GMC/NMC/GDC number) on a support form here.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

Existing account

It sounds like we may hold an existing account for you and already have your details. So that we can check for you please fill out your details (including GMC/NMC/GDC number) on a support form here.

Or use our Live Chat facility which runs Monday – Friday between 0930-1230hrs and 1400-1630hrs

How do I register a number of staff?

To register additional users we offer a bulk upload service which allows us to create a number of accounts at once. Please fill out your details on our support form and we can give you further details. 

 

 

How can I bulk upload users

To register additional users we offer a bulk upload service which allows us to create a number of accounts at once. Please fill out your details on our support form and we can give you further details. 

 

 

Adding additional users

To register additional users we offer a bulk upload service which allows us to create a number of accounts at once. Please fill out your details on our support form and we can give you further details. 

 

 

How do I unsubscribe from eIntegrity?

Please contact the eIntegrity Team directly with your query.

 

Developing Countries discounted e-Learning

Please contact the eIntegrity Team directly with your query.

 

Developing Countries free e-Learning

Please contact the eIntegrity Team directly with your query.

 

Do you provide discounts for multiple staff subscriptions?

Please contact the eIntegrity Team directly with your query.

 

I'm a private dentist requesting access

Please contact the eIntegrity Team directly with your query.

 

I want to complain

Please contact the eIntegrity Team directly with your query.

 

Complaints

Please contact the eIntegrity Team directly with your query.

 

Refund needed

Please contact the eIntegrity Team directly with your query.

 

I have a technical question

Please contact the Support Team for further assistance regarding your query.

eIntegrity subscribers wanting public access

Please contact the Support Team for further assistance regarding your query.

My eIntegrity subscription has expired, I need my certificate

Please contact the Support Team for further assistance regarding your query.

Changing my user type from eIntegrity

Please contact the Support Team for further assistance regarding your query.

Are there any plans for having programmes for eIntegrity users

Please contact the Support Team for further assistance regarding your query.

Does eIntegrity learning go towards or provide CPD points?

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

eIntegrity subscribers wanting public access

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

My eIntegrity subscription has expired, I need my certificate

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

Changing my user type from eIntegrity

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

Are there any plans for having programmes for eIntegrity users

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

I cannot find the course I want on eIntegrity

e-LfH and eIntegrity does not award CPD points. Each programme is developed and maintained through collaboration between e-LfH and a professional body. The professional body determines the value of e-learning and accredits activity. e-LfH and eIntegrity provides the evidence through reporting and certificates to support your application to the professional body for CPD points.

NHS Test and Trace - Certificates

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

clinical caseworker

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

NHS test and trace

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

can i get a certificate

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

completed elearning now what

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

have I completed my elearning now?

How can I check I have completed all the e-learning on the e-LfH platform?

Please login to your account and go to the My Activity section, then choose Reports:

Select the course you wish to report on.

Click 'Summarised' (not Itemised) and select the output type you require.

 

 

Where can I get my certificate?

If you have completed all the elearning within your Tier then please go to My activity>Certificates 

If you click on the NHS Test and Trace course in the left hand box, in the right hand box all the modules within will appear. 

The certificate will be indicated as available by a yellow rosette icon next to the module.

 

Please note that your employer organisation has access to reports on our system so they can update the centralised elearning accounts.  e-LfH does not have access to any other elearning platform so cannot update them.

NHS Test and Trace - where is the course

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

Clinical caseworker

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

NHS test and trace

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

where is the course?

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

I need access to this course

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

give me the course

Due to the sensitivity of this training, PHE are the only people who supply us with details of users accepted for this training.

Please contact your employing organisation and ask them to ensure your details have been passed to PHE.

NHS Test and Trace - Document and accessing issues

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

NHS test and trace

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

Clinical case worker

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

cannot access the documents

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

why can't I access the documents

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

Amazon Work Space

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

AWS

I cannot open the documents.

Several sessions are Word documents or PowerPoint presentations so you will need to make sure you have a programme on your computer that can open these types of documents. Please note that the link to open it will appear in the bottom left hand corner of the screen for you to click on.

They are due to be updated to PDF documents to make them easier to access but we don't have a date for when this at the moment.

 

I cannot access through AWS.

Our e-learning sessions are not designed to be launched via AWS. Please log into e-LfH directly from your browser – this should resolve the issues you are having.

NHS Test and Trace - CTAS and Sitel

We do not have login details for CTAS or Sitel.

Please either contact your employer organisation or Sitel directly.

Further information can be found here: https://www.nhsprofessionals.nhs.uk/contact-tracer/Clinical-Contact-Caseworker/System-Guides-and-Logins/System-Support-Information

NHS Test and Trace

We do not have login details for CTAS or Sitel.

Please either contact your employer organisation or Sitel directly.

Further information can be found here: https://www.nhsprofessionals.nhs.uk/contact-tracer/Clinical-Contact-Caseworker/System-Guides-and-Logins/System-Support-Information

Clinical case worker

We do not have login details for CTAS or Sitel.

Please either contact your employer organisation or Sitel directly.

Further information can be found here: https://www.nhsprofessionals.nhs.uk/contact-tracer/Clinical-Contact-Caseworker/System-Guides-and-Logins/System-Support-Information

Sitel password

We do not have login details for CTAS or Sitel.

Please either contact your employer organisation or Sitel directly.

Further information can be found here: https://www.nhsprofessionals.nhs.uk/contact-tracer/Clinical-Contact-Caseworker/System-Guides-and-Logins/System-Support-Information

CTAS password

We do not have login details for CTAS or Sitel.

Please either contact your employer organisation or Sitel directly.

Further information can be found here: https://www.nhsprofessionals.nhs.uk/contact-tracer/Clinical-Contact-Caseworker/System-Guides-and-Logins/System-Support-Information