1. Select Forgotten username or password on the login page .
![](/media/h3zopgr3/sign-in-screen.png?width=335&height=232&mode=max)
2. Enter your username into the Forgotten Password section and select Continue.
![](/media/losb2rpj/forgotten-password.png?width=662&height=152&mode=max)
3. Choose either Change Password OR Security Question.
![](/media/x34jxexq/security-question.png?width=668&height=195&mode=max)
4. If selecting Change Password:
Enter your email address associated with your account and select Email me my password instructions. Follow the link in the password reset email.
![](/media/0jyniaqs/password-maintenance.png?width=695&height=264&mode=max)
Enter your new password. Then confirm your new password and select Change Password.
5. If selecting Security Question:
Answer the security question and select Submit, the Change Password screen will appear, as above.
Enter your new password. Then confirm your new password and select Change Password.
NOTE: Users with NHS email addresses cannot have their new passwords emailed to private email addresses.