How do I check if my device will work on the Hub?
We have created a Technical Checker that will check if your device has any issues with using the Hub and the elearning content. We recommend you run the Technical Checker to ensure that your elearning experience on the Hub will be satisfactory.
1. Go to the Hub (portal.e-lfh.org.uk)
2. At the bottom of the screen you will see System Requirements
3. Select Check my device to run the Technical Checker
The Technical Checker will check the following and report its findings:
- Whether or not you have cookies enabled
- Whether or not you have a PDF reader installed
- Whether or not your browser supports HTML 5
- Whether or not your browser supports Scalable Vector Graphics (SVG)
- Whether or not your device has a screen resolution of at least 1000 pixels
- Which browser you are using
- Which operating system you are using.
This is a guide only.
For further support please contact the Support Team.
NOTE: The Technical Checker will not change any settings or install anything on your device.
Will I have to install anything onto my computer or device?
Most users do not have to install anything. We have made a deliberate effort to make it as easy as possible to access our learning content, which includes avoiding the use of special software or plugins.
You will need an internet connection and a web browser, and you may require a PDF viewer, such as Adobe Reader, in order to view some additional learning documents, such as journal articles. Adobe Reader is a free download.
Use the Technical Checker to compare your system against the technical requirements.
What do I need in order to access the elearning resources?
You can access the elearning resources from almost any computer or device that has an internet connection and a browser. However, for the best usability, we have tested the following browsers and are confident they will allow users to access all components of the platform successfully.
Operating System Browser Publisher Version PC Firefox Mozilla Latest PC Chrome Latest PC Internet Explorer Microsoft 11 PC Edge Microsoft Latest MAC Chrome Latest MAC Safari Apple Latest Android 11.0 Chrome Latest iOS 14 Safari Apple Latest
To check that your computer is set up correctly for the learning materials, use the Technical Checker.
Learn more about the policy on browsers and devices.
Can I use Internet Explorer 7, 8, 9 or 10 to access the HEE elfh Hub?
Unfortunately, the HEE elfh Hub does not work in older versions of Microsoft’s Internet Explorer web browser (IE7 through to IE10).
HEE elfh’s Browser Policy lists Internet Explorer 11 as the earliest Microsoft browser that is supported. This decision took effect on 1st January 2018 and brought e-LfH into line with the Electronic Staff Register (ESR) and Skills for Health.
IE7 was released in 2006 and has been superseded by Internet Explorer 8, 9 10 and finally Internet Explorer 11, which is the latest release that is supported by e-LfH. In the intervening years since previous IE versions have been released, the internet and the technologies associated with it have evolved. The release of HTML5 and the rise of the iPad, for example, have changed the technological landscape and, as our users adopt these new technologies, so HEE elfh has to respond to this demand.
If you are using IE7, 8, 9 or 10 on a PC in a Trust, we suggest you approach your IT department and ask them to upgrade the browser. Alternatively, you could ask for your IT department to install a different browser altogether, such as Chrome or Firefox.
HEE elfh policy on browsers and devices
HEE elearning for healthcare is a Health Education programme that develops and delivers elearning content to the health and care workforce in the UK. The HEE elfh Hub is our system for delivering content for free to our users. We describe below the browsers and devices that you can use to access our elearning content via the HEE elfh Hub.
Content from other organisations
The majority of the elearning on the HEE elfh Hub is created by the HEE elfh team but we also take content from other sources. We have no control over this content and it may have different minimum requirements to our own elearning content.
We make our elearning content available on the Electronic Staff Register (ESR) and other platforms. For information on how to access the ESR, please visit http://www.esrsupport.co.uk/.
HEE elfh has a library of over 10,000 unique sessions and we publish more sessions every week. Therefore, it is not practical for us to test and update every session whenever a new browser version is released. As a result, we do not publish a list of supported browsers that we guarantee will work with every piece of content on the HEE elfh Hub. Instead, we publish a list of the browsers that we use for our own testing whenever we release something new.
We recognise that our users access our content with a variety of browsers and devices. In hospital environments, they will often have quite old equipment and be limited to older browsers. In contrast, when users are accessing from home, they will typically have newer hardware and will use more up-to-date browsers. We try to cater for this range of browsers and devices in the list of browsers that we use for our testing.
List of Tested Browsers
PC Windows 10 and higher Firefox Latest PC Windows 10 and higher Chrome Latest PC Windows 10 and higher Internet Explorer 11 PC Windows 10 and higher Edge Latest MAC MacOS 10.15 (Catalina) Safari Latest MAC MacOS 10.15 (Catalina) Chrome Latest iPad iOS 14 Safari Latest iPhone iOS 14 Safari Latest Android Tablet and Smartphone Android 11 Chrome Latest
This list is also available on the HEE elfh Support Site at http://support.e-lfh.org.uk/technical-information/browsers/what-do-i-need-in-order-to-access-the-e-lfh-e-learning-resources/.
Whenever we release a new component or update an existing one, we will test it in all the browsers in this list. However, as previously stated, this does not apply retrospectively to existing content.
Please note from 1 January 2018, we will no longer carry out any testing on Internet Explorer 7, 8, 9 and 10 and we will not regard these as supported browsers. These older versions are no longer supported by Microsoft or by a number of leading elearning providers and elearning authoring tools. The current version of Internet Explorer, version 11, and Microsoft’s Edge will continue to be supported. This decision will bring HEE elfh browser policy in line with other NHS organisations, including Electronic Staff Record (ESR).
In recent years there has been a dramatic rise in use of mobile devices, such as smartphones and tablets. However, there is a huge range of smartphones, mobile browsers and operating systems out there and we don’t have the resources to test all of them. We test on Android and Apple mobile devices using the most current browser version available at the time but we cannot guarantee that our content will work on every mobile device and browser combination.
The HEE elfh Hub and most HEE elfh content will work well on tablet devices, such as iPads or Samsung Galaxy Tabs. We have optimised knowledge sessions to work with touchscreen devices.
It is technically possible to access the HEE elfh Hub and elearning content using a Smartphone as long as the browser can be configured as specified in this document. However, given the highly interactive nature of HEE elfh’s learning content and the detail in some medical imaging, we do not recommend using Smartphones to access the content as the learning experience is sub-optimal. Even on smartphones with relatively large screens, there may be excess scrolling and trying to select the correct radio button or view the fine detail in a medical image can be difficult.
When using one of the browsers in the recommended list above, there are certain configuration settings that you will need to enable.
Adobe Flash Player
As from 31 December 2020 Adobe Flash Player will not be supported by the major technology companies such as Google and Apple. As a result we have updated all our knowledge sessions so that we are not reliant on Flash. However, some of our content is from third party contributors, where Flash is used, this content will be removed and no longer accessible after 31 December 2020.
Can I use the elearning resources without an internet connection?
No. The elearning resources are web-based applications and can only be used when your computer or device is connected to the internet.
What happens to my learning if I lose the internet connection during a session?
Unfortunately, we cannot guarantee that data will be saved. We recommend that you close the browser down in the normal manner and log back in again.
If my computer crashes will I lose my place in the system?
The data is saved when the active piece of learning has been started, completed and at various points during the elearning session. If your computer crashes in the middle of a learning session, for example, then your data may not be saved.
Using mobiles, tablets and other equipment
Can I use my smartphone, tablet, PC or iPad to access HEE elfh learning resources?
You can access learning resources if you have a smartphone or tablet with internet access. We have specifically designed the Hub to be responsive, which means the screen layout will automatically re-organise itself to fit onto your device’s screen.
However, there is a huge range of smartphones, mobile browsers and operating systems out there and we don’t have the resources to test all of them. We test on Android and Apple mobile devices using the most current browser version available at the time, but we cannot guarantee that our content will work on every mobile device and browser combination.
More information on using alternative devices can be found in the policy on browsers and devices.
Please be aware the Hub also hosts elearning content from several external providers which may or may not be compatible with mobile devices.
At HEE elfh, we have developed a new template for sessions which contains functionality to display differently for mobile and tablet devices. Where new programmes are being developed, and that the audience may launch the sessions on a mobile device, this template will be used. This new template uses the Adapt framework for elearning sessions.
Explaining the changes to the way you log in
What is changing?
The procedure to log into your account is changing slightly.
Why are these changes happening?
So users can gain access to a wider range of elearning systems available from HEE TEL a central log in system is required. This will increase accessibility to other elearning sites without multiple log in details having to be stored or remembered.
When is this going to happen?
This will be changing 25th November 2021.
How can I prepare for this change?
Many people will have saved their username and password to their browsers. Using saved details, will no longer be available on the initial login when the change happens so we recommend you take a note of your username and password now in readiness for the changeover.
It is also recommended that your email address is up to date so any new password requests are issued without a delay. Your email address can be checked by going to 'My account' and choosing 'personal details' and then saving any amended information.
If you cannot remember your login details, you can request them via the Forgotten Password or Forgotten Username links within the log in page. However, if you experience any further difficulties please either use our Live Chat facility which runs Monday to Friday between 9.30am to 4.30pm or raise a ticket with our Support Team.
How will it work?
Below is a video to guide you through the process, whichever elearning portal you use to log in, the procedure is the same.
How your elearning portal will look
Whichever tenancy you use, the log in button is on the left.
If you have an existing account select the "Sign in" button, if you don't have an existing account select the "Register" button which will take you to the registration wizard to create an account.
Once you select the "Sign in" button another screen will appear which is where you enter your username and password.
This will take you to your "Home page" where you can access your e-learning.
Below are some helpful screenshots to show you what to expect. Select an image to enlarge it.
Tenancy portal What the initial page will look like What the login page will look like https://volunteers.e-lfh.org.uk/